Privacy Policy

Last updated: 9 October 2026

Who we are

This policy explains how Sapphire Living Care Ltd ("Sapphire Living Care", "we", "us") collects and uses personal information. We are a company registered in England and Wales, company number 16068765, and we are registered with the Information Commissioner's Office (ICO). We are the data controller for the personal information described in this policy.

Information we collect

Landlords and property owners

When you use our property form, email or call us, we collect your name, phone number, email address, and details about your property such as its location, bedroom count, availability, condition and any licensing. If we enter into an agreement with you, we also hold the information needed to manage that agreement, including payment details.

People looking for accommodation and current residents

When you ask about accommodation or live in one of our homes, we collect the information needed to find and manage suitable housing. This can include your contact details, household, income or benefits, when you need to move, preferred areas, and information about support services involved. Some of this may be special category information (for example about health) or information about offences. We only collect this where it is necessary to arrange or manage your housing, and we handle it with extra care.

Referral partners

If you contact us on behalf of an organisation, we collect your name, role, organisation and contact details, plus the information you share about the person or people you are referring.

Website visitors

This website does not use analytics or advertising cookies. Like all websites, our hosting provider processes technical information such as IP addresses to deliver pages and keep the site secure. Fonts are loaded from Google Fonts and some images from Unsplash, which means your browser connects to their servers and shares your IP address with them.

How we use information

To assess whether a property suits our housing model and to propose terms
To respond to accommodation and referral enquiries and to find suitable housing
To set up and manage agreements and tenancies, including rent and repairs
To contact you about your enquiry, agreement or tenancy
To meet our legal and regulatory obligations

We do not sell personal information, and we do not send marketing messages without your consent.

Our legal bases

Contract: where we have, or are preparing to enter into, an agreement or tenancy with you.
Legitimate interests: to respond to enquiries, assess properties and run our business, where this does not override your rights.
Legal obligation: where the law requires us to keep or share information.
Consent: for any marketing, which you can withdraw at any time.

Where we process special category or criminal offence information, we rely on the additional conditions allowed by UK data protection law, such as where it is necessary for housing, safeguarding or legal purposes, or where you have given explicit consent.

Who we share information with

Service providers who help us run the business, such as our website host, our customer relationship management system (which receives the property form on this website), and our email and office software providers.
Local authorities, housing teams and support organisations, where necessary to arrange or manage someone's housing or where the law requires it.
Contractors who carry out repairs or safety checks at our properties, limited to what they need.
Professional advisers, such as lawyers and accountants, and authorities where we are legally required to share information.

Some of our service providers may process information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law.

How long we keep information

We keep information only as long as we need it for the purposes above. Enquiries that do not go further are deleted when no longer needed. Records relating to agreements, tenancies and payments are generally kept for six years after they end, to meet legal and tax requirements.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to ask for it to be transferred, and to withdraw consent where we rely on it. To make a request, email admin@sapphireliving.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections to this website and access controls on our systems. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.